ENQUIRY / RESERVATION

  1. Ticketing : lyn[at]daunhijautravel.com / hafiz[at]daunhijautravel.com /azura[at]daunhijautravel.com
  2. Tour Packages/Hotel Booking : azli[at]daunhijautravel.com / naza[at]daunhijautravel.com 
  3. Marketing : husnul.radzi[at]daunhijautravel.com / amri[at]daunhijautravel.com
  4. Director : nazry[at]daunhijautravel.com

 Note: Please change [at] to @ before email to us. This way may protect our emails from being spammed by email spider.

 

OPERATION PROCEDURES, TERMS AND CONDITIONS

BOOKING PROCEDURES

Upon receipt of deposit payment from your company, Daun Hijau Travel & Tours Sdn Bhd will proceed to make the necessary flights, hotel accommodation, tour coaches, and tour guide and restaurant reservations.

 

OPERATION PROCEDURES

Your company will have to inform Daun Hijau Travel & Tours Sdn Bhd of the changes of the number participating joining the tour. Your company has to relate our tour information to your participants of their entitlements and type of travel and tour arrangements for them.

 

UNUSED SERVICES DURING TOUR

Any unused services during tour by any participant no refund will be made in respect to accommodation, meals, sightseeing, tour or other services, which are included in the tour price.

 

TERMS OF PAYMENT

A non refundable deposit of 30% is required upon confirmation of acceptance of our tour quotation. The balance of payment of the tour price to be made 21 days before the date of departure.

 

TERMS AND CONDITIONS

Upon receipt of deposit payment from your company, we will proceed to make the necessary reservations as per agreed, by both parties. Any unused services during tour by any participant no refund will be made in respect to accommodation, meals, sightseeing, tour or other services, which are included in the tour price.

 

CANCELLATION CHARGES/ NO SHOW

In the event of cancellation of the tour reservation, after settlement of the deposit and/or full payment, the following cancellation charges will apply: -

From the date of travel Cancellation charges rates
29 days before arrival Forfeiture of tour deposit
Within 14 working days 50 % of tour fare
Within 07 working days 80 % of tour fare
Within 02 working days 100% of tour fare
No Show upon departure day 100% of tour fare

 

RESPONSIBILITY CLAUSE

Daun Hijau Travel & Tours Sdn Bhd acts only as agents for the hotels, airlines, bus companies, railway and ferry companies; other services and coupons, exchange orders, receipts, contract and tickets issued by the company are issued and subject to any and all tariffs, terms and conditions under which any accommodation, transportation and any other services whatsoever are provided by such hotels, airlines, bus companies, railways and ferry companies or owners or contractors and by acceptance of such coupons, exchange orders, receipts, contracts and tickets, the tour member agree that neither the company nor any parent, subsidiary or affiliate company shall be or become liable or responsible for any loss, injury or damage on person, property or otherwise whether due to its or their negligence or otherwise in connection with any accommodation, transportation or other services of resulting, directly or indirectly from the acts of God, dangers incident to the sea, fire, breakdown in machinery or equipment, acts of government or other authorities, de jure de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riot, theft, pilferage epidemics, quarantines, medical or customs regulations, delays or cancellation of or changes in itinerary or schedules, from any causes beyond the company’s control, or of nay loss or damage resulting from improper or insufficient passports, visas or other documents and that neither the company nor any parent subsidiary or affiliate company shall be or become liable or responsible for any additional expenses or liability sustained or incurred by the tour member as a result of any of the foregoing clauses. Daun Hijau Travel & Tours Sdn Bhd reserves the right to alter or cancel any of the arrangements contained in the itineraries.

To the extent, not in conflict with or contrary to any written laws, the aforesaid provision shall apply and except as excluded by any laws in force in those countries the limitations relating to the liability and other provision implied therein shall apply. Daun Hijau Travel & Tours Sdn Bhd reserved the right to require any person to withdraw from the tour if it is deemed that his/her conduct is offensive to or incompatible with the comfort of other clients and Daun Hijau Travel & Tours Sdn Bhd shall be under no further liability thereafter to any such person.

Our quotation is subject to change in the event of airfare adjustment, currency fluctuation, surcharge and hotel room availability.Once again we thank you for your confidence and support shown towards Daun Hijau Travel & Tours Sdn Bhd.